Welcome,
  You have no item in your shopping cart.
Commercial Gift/Wholesale
Cufflinks(1,800styles)
Tailor-Made Cufflinks/Tie Clips
Australia Joel Wade
Hong Kong iCoin
Studs Set
Bow Tie
Tie Clips
Cummerbund Set
Money Clip
Gift Box
Currency

FAQ

1) How to use E-Coupon ?
2) How to pay ?
3) Why can't i receive any email after ordered ?
4) Can I change the details of my order ?
5) Can I cancel the order ?
6) How to follow the undeliverable orders?
7) Why Register as a member ?
8) Can I return the Item ?
9) How can I check the status of my order?
10) Is/Are my online purchase order(s) officially confirmed?

 

 

 

1)How to use E-Coupon ?
 If you have a E-coupon number, just enter it in the E-coupon number field on the Shopping Cart page . Please note that these codes are case-sensitive. Click "update " to see the promotion reflected in your shopping basket. You may only use one promotion code per order. All promotion codes are available for a limited time, while supplies last and cannot be use once expired.

 

Back to top

 

2)How to pay ?
 Direct transfer to HSBC 033-831637-838 by ATM, cheque or Online Banking, or using credit card by paypal, paypal account no: info@smart-cufflinks.com.hk

 

Back to top

 

3)Why can't i receive any email after ordered ?
 
A lot of email service provides and email client software have filters to block junk emails but our customers told us that a lot of times these filters also blocked legitimate emails like the ones we send you. In order to ensure you receive all the e-newsletters, order confirmation and dispatch emails we send you, please follow these recommendations:
 
 - Add info@smart-cufflinks.com.hk to your Address Book
 - Avoid using webmail accounts such as yahoo.com, hotmail.com, sina.com, 163.com, etc.
 - Check on any folder named "Junk", "Spam", "Filtered/Blocked", or even at the Trash/Bin folder. If you see our email there, please mark it as "not spam" or "report as not spam". There is an option to do this from the functions provided by your email account service (Yahoo!, Hotmail, Gmail, etc.).
 - Report to your email service providers that you cannot receive emails from @smart-cufflinks.com.hk

 

Back to top

 

4)Can I change the details of my order ?
 
If customer insist to make changes on delivery address or ordered item , please kindly contact our Customer Service Representative by email. Once an order is dispatched, no change will be accepted. Whenever you make a change of an order, the estimated delivery date will be affected. 

 

Back to top

 

5)Can I cancel the order ?
 We usually dispatch all orders within the next business day. If you would need to cancel an order, please contact us as soon as possible and specify your Order Number. A cancel order confirmation email will be sent to you. NOTE: Once an order is being packed or dispatched, it cannot be canceled by you or our customer service department.

 

Back to top

 

6)How to follow the undeliverable orders?
 Please contact us directly.

 

Back to top

 

7)Why Register as a member ?
 
Registering with our website will make your shopping easier and quicker. Each time you login to our website, you could check all your relevant account information such as contact address, order history and member zone page. You may edit or update this information at any time. All member information is kept private, for further details, please see our privacy policy.
You will also receive our e-newsletters and over time be entitled to participate in our special member privileges and discounts.
To register, all you need to provide is your name, email address, and a password of your choice. You can fill out the rest of your account information at your leisure. 
 

 

Back to top

 

8)Can I return the Item ?
 
You may return products sold by our shop no more than 30 days of receipt of your order (based on the delivery record), and upon pre-approval of our website.

 

Back to top

 

9)How can I check the status of my order?
 Normally, goods will be delivered within a few days. You can call our hotline at 2710 2820 (Monday to Friday: 9am - 6pm) or email to us at info@smart-cufflinks.com to check your order status.

 

Back to top

 

10)Is/Are my online purchase order(s) officially confirmed?
 
No online purchase order shall be deemed to have been accepted by our website unless your online purchase order(s) is/are acknowledged and is/are confirmed by the "Order Confirmation" issued by our website. 
If you have not received the "Order Confirmation" and your credit card account has been debited, please send e-mail to us with the Order Number shown in the "Order Confirmation". We will contact you and follow up your case within 24 hours upon receipt of your e-mail.

 

Back to top

 






















 
PayPal
Home | Products Listing | Delivery Method | Payment Method | FAQ | About Us | Contact Us |